Sound familiar?
- A customer gets a confirmation their pause was actioned, then gets charged again for the following week anyway.
- A customer's one-off order quietly becomes an ongoing subscription, and the first they hear of it is a text saying another charge went through.
- Cancellation requests sent by email get missed or arrive after an undisclosed same-day cutoff, so the order goes out -- and the complaint follows.
What early access looks like
Early access members will get a self-serve link they can send every customer -- no app, no login -- where customers pause, skip a week or cancel themselves against the business's own cutoff rule, so staff stop processing these requests by hand through a shared inbox and customers stop getting charged for orders they thought they'd stopped.
- Set your own cutoff rule once (e.g. cancel or pause by Thursday for the following week).
- Every customer gets their own link by SMS or email -- they pause, skip or cancel themselves, and it's enforced against your cutoff automatically.
- Every change shows up on one dashboard for the business, so nothing gets missed in an inbox and nothing gets charged after a pause was already confirmed.
In their words
charged again for the following week's order despite confirming that the pause had been actioned
They tried to confuse me with their subscriptions and consequently I ended up with 2 orders for 1 week...then they tried to use my credit card to send more food.
NOWHERE does it state that you have suddenly entered a subscription. I don't have time to read spam emails
Get early access
This product doesn't exist yet. We're validating demand before we build anything. If there's enough interest, early access members will be the first to try it and will help shape what gets built — at no cost now, and no obligation later.
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